Overview

This policy only refers to purchases made through the Exam Suite website.

Refunds and cancellation

Refunds for 11+ mock exams, GCSE revision workshops and other events run by The Exam Suite Ltd will be issued under the following criteria.
 
Any cancellations requested by you, the Parent/Carer or customer, will incur a 10% cancellation fee. This fee will be 10% of the original price paid for the event.
 
If you wish to change the date your child is sitting an exam or workshop, you will need to cancel the exam or workshop booked (under the cancellation criteria) and purchase the new date as a separate booking.
 
It is not possible to switch from one exam or workshop to another.
 
All deposits for workshops are non-refundable.
 

If The Exam Suite cancels an event, 100% of the fee, including any deposits, will be refunded within 14 days of the cancellation being notified.

IF YOU CANCEL YOUR PURCHASE THE FOLLOWING TIMINGS APPLY:

28 days or more before the event – 100% of the amount paid (minus 10% cancellation fee)

7 to 27 days before the event – 50% of the amount paid (minus 10% cancellation fee)

fewer than 7 days before the event – No refund