Overview

This policy only refers to purchases made through the Exam Suite website.

Refunds and cancellation

Refunds for 11+ mock exams, GCSE revision workshops and other events run by The Exam Suite Ltd will be issued under the following criteria.
 
Any cancellations requested by you, the Parent/Carer or customer, will incur a 2% fee of the amount to be refunded.

 

If The Exam Suite cancels an event, 100% of the fee will be refunded within 14 days of the cancellation being notified.

IF YOU CANCEL YOUR PURCHASE THE FOLLOWING TIMINGS APPLY:

28 days or more before the event – 100% of the amount paid (minus 2% fee)

7 to 27 days before the event – 50% of the amount paid (minus 2% fee)

fewer than 7 days before the event – No refund